Your organization relies heavily on technology and if a mission critical application goes down your company could lose money.
Our experienced and certified engineers can
effectively manage and support your network to
ensure efficient workflow and help avoid costly
downtime.
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Systems Maintenance and Troubleshooting
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LAN Performance Monitoring
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Network Inspections
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"24 by 7" Emergency Support Contracts
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On-site/remote Warranty Maintenance
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On-site/remote LAN and E-mail Administration
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Workstation/Server Support
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Workstation Moves, Adds, Changes and Repair
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Cabling Plant Moves, Adds, Changes and
Repair
Features of Helpdesk Services |
Your users need their problems resolved quickly and accurately
– this means having dedicated and knowledgeable
help desk professionals that your users can
count on. Our flexible help desk solutions are
continuously tailored to your needs.
NesTECH Help Desk Management Service offers a
combination of services to provide quick and
accurate problem resolution for the Desktops.
The Help Desk provides a key mix of individuals
with Software, Hardware and Technical expertise.
These skills enable our employees to communicate
efficiently and clearly with each caller
regardless of the situation.
We will take your call, analyze the problem, and
determine the solution. When the solution is
determined, the implementation of the solution
is performed by our own staff or the customer's
staff.
Features and benefits of the Help Desk service:
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Help Desk Planning and Analysis
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Support for Industry Standard and Customized
Applications
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Hardware and Operating Systems Support
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On-site or Remote Support
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Flexible service hours, up to 7x24 coverage
available
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Centralized call center environment with
dedicated employees
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Multi-tiered technical support staff
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Single point of contact methodology
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Custom software support
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Customer satisfaction surveys
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Tailored reports
Features of Network Monitoring Services |
The NesTECH Monitoring Service is designed to help reduce downtime and increase network performance.
This service is intended for clients who want to
maintain control of their own networks while
off-loading the day-to-day monitoring and
reporting of their network environment to
specialists
The NesTECH will provide clients with
proactive performance and fault monitoring
of the network infrastructure, including
routers, carrier services, hubs, servers,
UPS and remote access devices. When an event
is received our engineers will begin a
problem determination process, using our
remote management tool-set, to help identify
the exact cause of the event. Once the
problem determination is completed, the
problem will be escalated to the appropriate
parties for problem resolution.
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Network Monitoring:
Using our network management tools we will
monitor your network infrastructure for
'On/Off' status events, and events that
exceed predefined thresholds. When an alert
is received our engineers will go through
problem determination procedures to identify
the cause of the fault. After the source of
the problem is determined the problem will
then be escalated to the appropriate party.
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Remote Diagnostics:
Using our remote diagnostics tools to allow
our engineers to begin their problem
determination process immediately. It also
gives them the ability to implement
solutions remotely and therefore reduce
overall downtime.
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Trouble Ticket Activity:
Using our network management tools we will
provide a monthly trouble ticket report that
can be used to pinpoint problem areas. These
problem areas can then be addressed
resulting in increased productivity.
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Documentation Management:
Provide complete documentation of each
managed device, as well as any part of the
network that is being managed. This will
help keep track of the configurations of the
devices in case of a complete failure.
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Dispatch Service:
Dispatch a network consultant, if the
problem has been determined to be a failure
for a contracted device. The network
consultant will be on-site within 4 hours of
the fault, allowing NESTECH to quickly begin
the service restoration process.
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Performance Reporting:
Provide customers with secured Web-based
performance and fault summary reports that
can be used to analyze the health of the
network, and subsequently to promote
proactive action to resolve potential
problems or to plan possible enhancements.
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Server Backup Monitoring:
Monitor each server's backup to verify
successful completion. This will provide the
confidence that if any of the monitored
servers failed they could be rebuilt via
tape.
